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Routing # 211885946

Frequently Asked Questions

  1. Go to your web browser and navigate to pvcu.org.
  2. Under Online Banking, click the Register link.
    Online Banking Login screenshot
  3. You must fill in your personal information to begin registering. You will need your Member Number, last four of your Social Security Number, and your Date of Birth. You must also type ‘YES’ into the last box to accept the Online Banking Disclosure, which can be viewed by clicking the link below. After answering the questions and accepting the Online Banking Disclosure, click Start.
  4. After entering your personal info, you will have the opportunity to set up your password. The password must meet the following criteria:
    • Case sensitive
    • Must not be the same as your account number or username
    • Must be between 7 and 20 characters long
    • Must contain at least 1 number
    • Must contain only letters, numbers and these special characters:
      !””#$%&()+,-/;ó?[\]^_`{|}*’
  5. You will be required to set up three security questions. When logging in, you are required to answer one of these questions to further verify your identity. The answers you choose are not case sensitive, but they do require the exact spelling.
  6. Lastly, you must create a security phrase and a security picture. This will be used to verify that you are logging into the correct account when you enter your username.
  7. The system will take a few moments to complete your registration. When it is done, you will be automatically brought to your Online Banking home page.

If you still require assistance, please reach out via: Phone (413) 733-2800 | email info@pvcu.org | 246 Brookdale Dr, Springfield MA 01104.

  1. Go to your web browser and navigate to pvcu.org.
  2. Under the Online Banking section, enter your username then click Login.
  3. This will take you to a separate screen. Next to the field asking for your password, click the Forgot Password? link.
  4. Four security questions must be answered to successfully change your password. After answering the questions, click Start.
    Note: these questions are based on the Primary Member’s information.
  5. Enter and confirm your new password. Then click Next. The new password must meet the following criteria:
    • Case sensitive
    • Must not be the same as your account number or username
    • Must be between 7 and 20 characters long
    • Must contain at least 1 number
    • Must contain only letters, numbers and these special characters:
      !””#$%&()+,-/;ó?[\]^_`{|}*’
  6. All set! Your new password has been confirmed, click Sign In as to sign in to your Online Banking.

If you still require assistance, please reach out via: Phone (413) 733-2800 | email info@pvcu.org | 246 Brookdale Dr, Springfield MA 01104.

  1. After logging in to your Online Banking via your PC, click on the tab Bill Pay. The next screen should state that a pop-up window will open. If the window does not appear, click where it says click here.
  2. You will then be asked to set up your security questions. These questions will be asked when you attempt to log in to your Bill Pay account.
  3. You will then be required to accept Bill Pay’s terms and conditions to use the Bill Pay service. Read the terms and conditions, then click the bubble next to “Yes, I accept the terms & conditions” and click Accept & Submit to finalize your account.

  1. If this is your first time logging into Bill Pay, you will be asked to set up your first payee. If you have used Bill Pay before, you can click on the +Payee button. You are given two options: To pay a company or pay a person. Paying a company will mail a check to that company, you can select from a number of popularly used payees or enter their information manually. If your payee is a company that is popularly used, start entering their name and it may appear in the dropdown menu. Once the company has been located, you will put in your account information for that company.

  2. If the company does not appear in the search, you may enter their information manually.
  3. If you are looking to pay a family member or friend, you can select Pay a person and then send the money via email/text message, direct deposit, or check. When paying via email/text or direct deposit, the individual’s account will be paid within 1-2 business days. A check will be mailed to the individual’s financial institution and deposited within 5-7 business days.
  4. You will then be required to input the information for the payee. If you are paying via direct deposit or check, you will be required to have the payee’s account information. If you are transferring funds to one of your accounts, this would be your information.
  5. You will be asked to verify your identity to set up your new payee. You have the option to have a code sent via a phone call or email. The phone call or email should arrive as soon as you click Next. If you opted for a phone call, the code will be delivered once you answer the phone and say “Hello”.

  6. After verifying, you should now see the payee listed under your payees on the Bill Pay home page. Type an amount for your payment under Amount and click on Pay to submit your payment. A pop-up will appear verifying your payment, once you click Submit, your payment will be submitted.

If you still require assistance, please reach out via: Phone (413) 733-2800 | email info@pvcu.org | 246 Brookdale Dr, Springfield MA 01104.

  1. Go to your smart phone’s app store (App Store on iPhone, Play Store on Android) and search Pioneer Valley Credit Union. The app should appear in your search results as such:
      
  2. Follow your app store’s prompts to download the app. Once downloaded, tap the icon on your phone’s home screen.
  3. You will be brought to the app’s log in screen. You must use the same username and password that you used when you created your Online Banking profile.
  4. If this is your first time logging in on your device, a One Time PIN will be sent to your email on file to verify your identity. You are required to enter this pin in order to register this device.

  5. After entering your PIN, you are all set! You are now able to check your balance, make transfers, and deposit checks through our app.

If you still require assistance, please reach out via: Phone (413) 733-2800 | email info@pvcu.org | 246 Brookdale Dr, Springfield MA 01104.

  1. Log in to the PioneerValley app and click on the Menu button in the top left (the button with three horizontal lines). Tap on the Mobile Deposit option to start your mobile deposit.
  2. Tap Choose Account to choose which of your accounts you would like to make the deposit into. Afterwards, type the amount of the check that you are depositing into your account. Please note, the daily limit is $5,000 and the monthly limit is $10,000.

    IMPORTANT: Make sure to endorse the back of your check with your signature, and include this phrase written underneath your endorsement: “For Mobile Deposit Only To PVCU”. If you do not include this phrase, your check will be rejected and the deposit will not be made.
  3. Tap Check Front to take a picture of the front of the check. Make sure that you are taking the picture in a brightly lit area and on a flat surface. The check must be within the four white corners on your screen. Tap Check Back to take a picture of the back of the check.
      
  4. When you are done taking the pictures of the check, tap Submit to submit your deposit. You will be asked to confirm one more time. After you have verified that the information submitted looks correct, tap Confirm to make your deposit.
      

If you still require assistance, please reach out via: Phone (413) 733-2800 | email info@pvcu.org | 246 Brookdale Dr, Springfield MA 01104.

  1. First, log in to your Online Banking profile via your PC. Once logged in, click on the Documents tab.
  2. Click on Start Process to start the process to enroll in e-statements.
  3. Click on the e-Statement Disclosure link to read the e-Statement Disclosure. Once you have clicked on the link, a PDF file with your passcode will be sent to your email. Type this passcode into the box that says Passcode, then type YES in the Agreement box to accept the e-Statement disclosure.

  4. Once signed up, you should see a message stating you are now signed up for e-statements. Click on the Documents tab again, and you will be able to access your e-statements.

If you still require assistance, please reach out via: Phone (413) 733-2800 | email info@pvcu.org | 246 Brookdale Dr, Springfield MA 01104.