Valley Updates

Changes to Branch Access

Branch Lobbies Closing Temporarily - Drive-Thru Lanes Will Remain Open

We are prepared and ready to serve you!

In efforts to enforce social distancing as recommended by government and health officials, Pioneer Valley Credit Union has begun decreasing in-person interactions by reducing the access to our branch lobbies. For urgent situations, we will be accepting in-person visits by appointment only. 

Our branch lobbies will be temporarily closed. East Springfield and Sixteen Acres branches will be providing services through our Drive-Thru lanes during normal business hours. The Baystate Hospital Branch and Savage Arms Branch will be closed until further notice.

Drive-Thru Lane and ATM Depository Locations:

East Springfield Branch: 246 Brookdale Drive, Springfield, MA 01104
Sixteen Acres Branch: 1954 Wilbraham Road, Springfield, MA 01129

If you prefer to stay at home and connect with us digitally, you can also utilize our Online Banking, Mobile App and Mobile Deposit, Online Loan Applications and also request other services. 

Ways to access your money or apply for a loan:

Direct Deposit – Have your paycheck electronically deposited into your account from your employer on payday. In most cases your paycheck could be made available to you a day early in your accounts with us depending on your employer. Our Routing Number is 2118-8594-6.

Online Banking and Mobile Banking – Use these convenient services to check account balances, transfer money, deposit checks, pay bills, view statements, set up travel notifications and more from a desktop or mobile device. To access our CU on the Go® Mobile Banking App, you must register for Online Banking first to begin using this service.

Debit Cards – Your Debit Card can be used to make purchases at most local retailers and online stores. If you do not have a Debit Card and wish to order one contact us at 413-733-2800. If you have an inactive Debit Card and need to reactivate it, you can simply do a transaction at an ATM or a point of sale.

Loans and Mortgages – Simply apply with our Mobile App, Online Applications or by calling one of our Loan Pros at 413-733-2800, Option 2.

Merit Pay Overdraft Protection – Safeguard your Checking Account with bounce protection up to $1,000.00 in the event of unexpected situations. Request Merit Pay today.  

You will continue to have full access to cash and other financial services. We have also increased our contact center staff to support member inquires. For immediate responses please email us at

As new developments emerge regarding COVID-19 (coronavirus), we will continue to share information with you regarding any operational changes.

Thank you for your patience and loyalty as we get through this pandemic together. Stay well.