Valley Updates

Important Information About Coronavirus

Pioneer Valley Credit Union is monitoring the coronavirus (COVID-19) outbreak closely and taking proactive measures to ensure the products and services you depend on remain unaffected by any spread of virus in our region. We are also equally committed to protecting the health and well-being of our members and employees.

Based on reports from federal health officials, the virus is primarily being spread person to person in close contact via respiratory droplets (coughs and sneezes), but also may be spread through surface contact. Nothing is more important to us than the health and safety of our members and staff. All of our decisions are based on this, and we are committed to doing all that we can to mitigate the current public health situation. As a member of our Credit Union, we feel it’s important to make you aware of what precautions we are taking, as well as what steps you can take to stay safe and informed.

You can expect to see staff cleaning frequently touched surfaces more often, including doorknobs, phones, handrails, and counters throughout all of our branch facilities. Also, we will be limiting physical contact with each other and our members. Our typical greeting with a handshake will not be extended until the virus is under control, and the official recommendations are updated.

Pioneer Valley Credit Union has a number of processes in place to ensure the safety of our workforce and to ensure that any potential disruptions to our members are minimized. We are fortunate that many of our banking services are available 24/7, from almost any location, with our online banking, mobile check deposit, telephone and bill pay services. Advances in technology have made performing many transactions in this manner quite routine and reduced or eliminated the need for most members to have to visit one of our physical branches. We encourage you to consider using our online banking services to meet your needs.

Many of our members are choosing to utilize our Call Center or ATMs in place of coming in, this is welcome and encouraged. We ask that you be aware that our hold times may be slightly longer due to the increased volume. Please know that we are here and ready to serve you.

What You Can Do to Protect Yourself

  • Avoid close contact with people who are sick
  • Avoid touching your eyes/nose/mouth
  • Avoid public areas if you aren’t feeling well
  • Cover your cough or sneeze with a tissue, then dispose of that tissue in a trash receptacle
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe
  • Follow CDC’s recommendations for using a facial mask
  • CDC does not recommend that people wear a facial mask to protect themselves from respiratory diseases, including COVID-19
  • Facial masks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. People who are taking care of someone in close settings (at home or in a health care facility) should also wear a facial mask
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing
  • Your debit card can be used in place of cash; this will reduce the amount of contact you have with currency
  • Ensure your debit card, online banking and mobile app are activated, if you need assistance contact
  • We encourage you to use our online and mobile services, drive-up or ATM if you aren’t feeling well, this helps to keep our staff and members safe
  • Be mindful that ATMs are being utilized 24/7 by the public. When possible, utilize gloves or napkins between your hand, or use a pencil head on the ATM keypad while performing ATM transactions.

Avoid Scams

Unfortunately, criminals are taking advantage of the anxieties surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media.

The FTC has published the following article to protect yourself from scammers

Remember, Pioneer Valley Credit Union will not call, text or email you asking for your passwords or personal information.

Rely on Trustworthy Sources

There is a lot of information circulating about COVID-19 and much of it is not from reliable sources. The Centers for Disease Control has created a page where they are posting the most up to date information at

For more general public health information, we recommend visiting the following resources:

The Massachusetts Department of Public Health:

The Centers for Disease Control and Prevention:

This is an unprecedented time for everyone, and the situation is changing daily. We will continue to monitor and take any necessary steps to both ensure your uninterrupted access to our services, as well as the safety and well-being of all of our members and staff. We pledge to keep you informed in a timely manner of any new developments. For more information and questions about your accounts please contact us at 413-733-2800.